We are very sorry that you were not satisfied with the delivered product(s), we gladly accept returns within 30 days of receipt for most books if it’s still in a new condition.
All return must be accompanied by the original dated receipt and picture ID, below are the specific policy guidelines to be eligible to the return of the products:
- To start a return process, kindly contact Customer Service (Email + Phone number) on our site, indicating the item(s) you would like to return and the reason, and we will get back to you within 48 hours.
- After receiving return instructions from us, please safely package the item(s) to be returned within the original packing.
- Drop off your package at the indicated post or shipping company.
- Most returns are processed within 5 business days after we receive your package, we will transfer a refund to your account which you can use for your next purchase within 6 months including new releases, once a refund is done you will receive a confirmation email.
- If you purchased the wrong book, you can return it and get the desired book in return, shipping fees are applicable in this case.
- The original shipping fees and shipping guarantee are non-refundable
- Books that are not returned in the same condition as when purchased.
- Digital and electronic products that had their access codes revealed.
- Books that don’t match the purchase description on the receipt.
NOTE: If you have any issues with your return, please reach out to the Customer Service within 3 months after the purchase was made and we will get back to you as soon as possible.