Shipping Policy

Mostly, the package will be delivered within the estimated time of arrival. However the actual delivery date may be affected by flight management, weather conditions, public holidays and other external factors. Kindly refer to the tracking information for the most accurate delivery process.

Please remember to click the “confirm delivery” button within 60 days from the shipment date.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received your book(s), please reach out to our Customer Service for assistance.

(Orders made from countries where extra customs and/or fees applies, the buyers are responsible to follow those guidelines)

Note:

To ensure that your delivery is properly done to your satisfaction, kindly make sure that your address is correctly written and include all the relevant information.

We don’t take any responsibility for lost, misplaced or delivered to the wrong address if the address information provided at the time of purchase is incorrect or incomplete.

Shipping Partners

• East African Cargo
• Asline – Kenya
• Africa Direct
• UPS
• DHL 
• EMS
• Aramex